Below is a list of questions we get most from clients.
Don’t see the question or answer you are looking for? Feel free to contact us.
Clients may choose to cancel their project at any time, after their contract is signed, by providing a written cancellation request. The terms for cancellation vary depending on the stage of the project, and can be found on page 2 of your Service Agreement (Section 11).
Within 10 days of signing your contract: As a consumer you are protected under the Canadian Consumer Protection Act of 2002. This means that within 10 days of signing a contract with us if you wish to cancel your project for any reason, you may do so risk free, your deposit will not be forfeited.
After 10 days: A client who cancels their project at this stage will forfeit their $500 deposit with Green Lion Eco Group. This is to cover costs incurred to secure the property site inspection.
After Site Inspection Passed: Clients who wish to cancel their project after their site inspection has passed must pay a flat termination fee of $3,500. This is to cover services rendered up to the date of written cancellation, such as building permit fees and LDC fees.
Full Refund: Clients are eligible to receive a full refund and waive any cancellation fees for the following reasons:
- Your LDC does not have the grid capacity to support the production of your system.
- A system size change of more than 0.5 kW, resulting in lowered system production.
- Additional costs required beyond the original scope of work for the project, including:
- Hydro meter relocation
- Gas meter extension
The total cost of your system includes:
- Tier 1 Solar Panels (collects the solar energy)
- Aluminum Racking (attaches panels to your roof)
- A Single-phase Inverter (converts the solar energy to hydro)
- A Dual-gang meter base (hosts both the hydro and solar meters)
- A Critter Guard (prevents wildlife from damaging system)
- Wiring for your system
- Disconnect Switch
- LDC connection fees*
- Building Permit fees*
- Project management fees
- Broker fees
Your final system cost only (not including LDC and building permit fees) will be confirmed after your site inspection.
*LDC and building permit fees listed on the proposal are estimates and are subject to change based on the individual LDC or municipality.
If you would like to change your payment type, simply notify the accounts receivables department and they will arrange to have the switch completed. Once you have switched over to either Investment or FinanceIT, the payment terms and schedule will be switched to their respective payment schedule.
It’s important to note that failure to comply with the agreed upon payment terms will result in halting all work on your project and placing it in ‘On Hold’ status. This will delay the project timeline and work will not resume until payment is made.
All of our clients fall into one of two payment types: Investment or FinanceIT. For payment inquiries, please contact Lowe’s or our accounts receivables representatives directly.
Investment: Clients usually pay with financing through their bank, or make a cash payments independently. Payments are generally made after important milestones in your project, calculated as a percentage of the total system cost. You will receive a full breakdown of the payment structure and schedule in your service agreement; received when you sign a solar contract with Solar Brokers Canada and Green Lion Eco Group.
FinanceIT: This is a third party loan service that Solar Brokers Canada has partnered up with to help you finance your solar project. With a FinanceIT loan, you can pay for your solar system with as little as a $500 deposit, followed by a monthly payment plan when your project is installed. Once you sign up for FinanceIT, we will provide login credentials to access your loan information at: https://www.financeit.ca/en/direct/account/login.
Your project coordinator is your main point of contact at Green Lion Eco Group for the duration of your project. Project coordinators will work with you to complete your application for the Net Metering program, review site inspection results, and apply for grid capacity (space on the grid for the energy your system produces) with your hydro Local Distribution Company (LDC). They will also coordinate all aspects of your project related to installation and your IESO contract, to ensure your project is completed in a timely manner, and to your satisfaction.